Terms of service

This document governs your use of the Curvada website and your purchase of Curvada products. Please read carefully before placing an order.

1. Introduction / About These Terms

Welcome to Curvada. These Terms and Conditions ("Terms") govern your access to and use of the Curvada website (the "Site") and your purchase of products from us. Please read these Terms carefully before using the Site or placing an order.

These Terms are intended to be fair, transparent, and written in plain English. Where there is any inconsistency between plain language summaries and the legal text, the legal text will prevail.

By using the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Acceptance of Terms

By accessing the Site, browsing, creating an account, or completing a purchase, you confirm that:

• you have read and understood these Terms;

• you are at least 18 years of age, or are accessing the Site with the consent and supervision of a parent or legal guardian;

• you have the legal capacity to enter into a binding agreement; and

• you agree to comply with these Terms and all applicable Australian laws and regulations.

If you are using the Site on behalf of a business or organisation, you represent and warrant that you have authority to bind that entity to these Terms.

3. About Curvada

Business name: Curvada Pty Ltd

ABN: 64 687 962 769

Contact email: hello@curvada.com.au

Website: www.curvada.com.au

Curvada is an Australian online shapewear and bodywear brand specialising in seamless garments designed to be worn as outerwear. Our collections are crafted for everyday wear — pieces that smooth, sculpt, and style without compromising on comfort. We ship Australia-wide and are committed to providing quality products and an exceptional shopping experience.

4. Products & Availability

4.1 Product Descriptions

We make every reasonable effort to ensure that product descriptions, images, colours, sizing information, and other content displayed on the Site are accurate and up to date. However, we do not warrant that product descriptions or other Site content is entirely free from errors, omissions, or inaccuracies.

Colours and textures displayed on screen may vary slightly from the actual product due to differences in monitor settings, screen calibration, and photographic lighting. Such minor variations do not constitute a defect.

Curvada's garments are seamless shapewear and bodywear intended to be worn as outerwear. Product pages include fabric composition, compression level (where applicable), and care instructions. Please review this information carefully before purchasing.

4.2 Availability

All products are offered subject to availability. We reserve the right to limit quantities, discontinue products, or withdraw any product from sale at any time without prior notice.

If an item you have ordered becomes unavailable after your order has been placed, we will notify you as soon as practicable and offer you a full refund, store credit, or (where available) a comparable alternative product.

4.3 Sizing

Please refer to our sizing guides on the Site before ordering. Curvada offers an inclusive range of sizes. Because sizing can vary between styles and fabric compositions, and because shapewear and seamless garments are designed to fit closely to the body, we encourage you to review the measurements and fit notes provided for each individual product before placing your order.

5. Pricing & Payment

5.1 Currency & Taxes

All prices displayed on the Site are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. GST is applied in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

5.2 Pricing Accuracy

We take care to ensure that prices are accurate at the time of publication. If a pricing error is discovered after you have placed an order, we will contact you before dispatching your order. You will have the option to proceed at the correct price or cancel the order for a full refund.

5.3 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, and American Express)

• PayPal

• Afterpay, Zip, and Apple Pay / Google Pay

Payment is processed securely at the time you place your order. We do not store your full payment card details on our systems.

5.4 Payment Security

All transactions are processed through secure, encrypted payment gateways. Curvada is not liable for any loss or damage arising from unauthorised access to your payment information that occurs outside of our reasonable control.

6. Orders & Order Confirmation

6.1 Placing an Order

When you place an order on the Site, you are making an offer to purchase the selected items at the stated price. An order constitutes an offer by you and does not represent acceptance of that offer by Curvada.

6.2 Order Confirmation

A contract between you and Curvada is formed when we send you an Order Confirmation email acknowledging that we have accepted your order. Prior to that point, we reserve the right to decline or cancel any order at our absolute discretion.

We may cancel or decline an order if:

• the item is out of stock or unavailable;

• there has been a pricing or product description error;

• we suspect fraudulent activity; or

• the order cannot be fulfilled for any other legitimate reason.

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method within a reasonable timeframe.

6.3 Order Changes

Once an order has been submitted, we are unable to guarantee that changes (including address updates or product substitutions) can be made before dispatch. Please contact us as soon as possible if you need to make a change, and we will do our best to assist you.

7. Shipping & Delivery

7.1 Delivery Area

Curvada currently ships to addresses within Australia only. We do not currently offer international shipping.

7.2 Dispatch Timeframes

We aim to dispatch orders within 2-3 business days of receiving your Order Confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

7.3 Estimated Delivery Times

Destination	Estimated Delivery Time
Metro areas (NSW, VIC, QLD, WA, SA)	3–7 business days
Regional areas	5–10 business days
Remote areas	7–14 business days

These are estimates only. Actual delivery times may vary depending on the carrier, your location, and external factors beyond our control.

7.4 Delivery Delays

Curvada does our best to deliver within the estimated timeframes, but we cannot guarantee delivery dates. Delays may occur due to:

• high order volumes (including sale periods and holidays);

• delays or disruptions within the carrier's network;

• severe weather events or natural disasters;

• industrial action; or

• other circumstances beyond our reasonable control.

If your delivery is significantly delayed, please contact us and we will liaise with the carrier on your behalf.

7.5 Delivery Address

It is your responsibility to provide a complete and accurate delivery address at the time of ordering. Curvada is not liable for orders delivered to an incorrect address provided by you. If a parcel is returned to us due to an incorrect address or failed delivery, we may charge a re-delivery fee.

7.6 Risk and Title

Risk in the goods passes to you upon delivery to the address you provided. Title to the goods passes to you once we have received full payment.

7.7 Undelivered or Lost Parcels

If your parcel has not arrived within a reasonable time after the estimated delivery date, please contact us. We will investigate with the carrier and, where appropriate, offer a replacement or refund in accordance with our obligations under the Australian Consumer Law.

8. Returns, Refunds & Exchanges

8.1 Australian Consumer Law Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits, excludes, or modifies any guarantee, right, or remedy that you have under the Australian Consumer Law that cannot be lawfully limited, excluded, or modified.

8.2 Change of Mind Returns

We want you to love your Curvada purchase. If you change your mind, you may return eligible items within 14 days of the date of delivery for store credit only — we do not offer refunds for change of mind or incorrect sizing.

Your store credit will reflect the amount actually paid for the item (after any discount code applied at checkout) and will never expire. To be eligible, items must be returned in 100% original condition — unworn, unwashed, unperfumed, and free from makeup, fake tan, or other marks — with all original tags and bags attached. Items purchased on sale are final and are not eligible for change-of-mind return or exchange unless the item is faulty or defective. Customers are responsible for return postage costs; we recommend using a trackable delivery service, as Curvada is not liable for return parcels that are lost or damaged in transit. Items that do not meet these conditions will not be accepted and will be sent back to you.

8.3 Hygiene Restrictions on Shapewear & Bodywear

Because Curvada's products are shapewear and bodywear worn close to the body, items must meet the hygiene and condition requirements set out in clause 8.2 to be eligible for a change-of-mind return. Hygiene restrictions do not override your rights under the Australian Consumer Law for faulty goods (see clause 8.4).

Our signature seamless garments are made using a four-way stretch stitch construction. Over-stretching the fabric when putting an item on can cause it to appear sheer or to rip at the seams — this is a characteristic of the fabric, not a manufacturing fault, and is not eligible for a refund, replacement, or store credit once the item has been worn.

8.4 Faulty or Incorrect Items

If you receive an item that is faulty, damaged, not of acceptable quality, not fit for purpose, not matching the description, or the wrong item, please email hello@curvada.com.au with your order number, 2–3 clear photos showing the issue, and a description of the problem. If the fault is confirmed from the photos provided, we will supply a free return shipping label and offer your choice of a refund, store credit, or replacement, in accordance with the Australian Consumer Law. If the fault cannot be confirmed from photos alone, you may be asked to return the item for physical inspection; if the fault is confirmed upon review, all associated shipping costs will be covered by Curvada. We are unable to accept returns for items damaged due to washing, improper care, or general wear and tear.

For significant failures, you may choose the remedy. For minor failures, we reserve the right to choose between repair, replacement, or refund. Hygiene restrictions under clause 8.3 do not apply to returns made under this clause.

8.5 Return Process

To initiate a return, please email hello@curvada.com.au within 14 days of receiving your item with your order number and reason for return, and we will send you full instructions:

1. Email hello@curvada.com.au with your order number, reason for return, and (where relevant) photographs.

2. Wait for our team to confirm your return is eligible and provide return instructions.

3. Return the item in accordance with the instructions provided, using a trackable delivery service.

Do not return items without first receiving instructions from us, as we may be unable to process unapproved returns.

8.6 Return Postage

Where a return is required due to a fault, defect, or error on our part, Curvada will cover reasonable return postage costs, including providing a free return shipping label. For change-of-mind returns, return postage costs are the customer's responsibility.

8.7 Refund Processing

Once your return arrives at our warehouse, please allow 1–3 business days for it to be processed (a few extra business days may be needed during EOFY, Black Friday, and other sale periods). Store credit will then be issued within a further 3–4 business days, and you will receive an email confirming your return details. As set out in clause 8.2, change-of-mind returns are eligible for store credit only; refunds to your original payment method are only available for faulty or incorrect items as set out in clause 8.4.

9. Sizing & Fit

9.1 Sizing Guides

Curvada provides detailed sizing guides and garment measurements on the Site to help you find your best fit. We encourage you to review these carefully before purchasing. Because our garments are seamless shapewear and bodywear designed to fit close to the body, sizing guidance may differ from standard clothing sizing.

Where available, each product listing includes:

• body measurement ranges (bust, waist, hip);

• stretch and compression level indicators; and

• style-specific fit notes (e.g. high-waist, full-length, open-bust).

If you are between sizes or unsure which size to select, please contact us before ordering and we will be happy to help.

9.2 How Seamless Shapewear Fits

Seamless shapewear and bodywear are designed to be form-fitting and compressive. A snug fit is normal and intentional — the fabric is engineered to stretch, support, and move with your body. When you first try a new piece, it may feel firmer than expected; this is characteristic of the garment's construction and is not an indication of a fault or incorrect sizing.

We recommend taking your body measurements and comparing them against our size guide for each style before purchasing, as compression levels and silhouettes can vary across our range.

9.3 Fit Expectations

Because fit is subjective and depends on individual body shape, proportions, and personal preference, a garment feeling tighter or looser than anticipated does not, by itself, constitute a fault or a failure of acceptable quality under the Australian Consumer Law.

Curvada is committed to helping you find the right fit. If you have questions before or after purchase, please contact us — we will always do our best to assist.

10. Intellectual Property

10.1 Our Intellectual Property

All content on the Site — including but not limited to text, product descriptions, photographs, graphics, logos, button icons, audio clips, digital downloads, data compilations, and software — is the property of Curvada or its content suppliers and is protected by Australian and international copyright, trade mark, and other intellectual property laws.

10.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial purposes only. This licence does not permit you to:

• reproduce, modify, distribute, republish, or commercially exploit any content from the Site without our prior written consent;

• frame the Site or use framing techniques to enclose any of our content;

• use any meta tags or hidden text using our name or trade marks without our prior written consent; or

• use automated tools to access, collect, or index content from the Site.

10.3 Your Content

If you submit content to us (such as reviews, photos, or comments), you grant Curvada a non-exclusive, royalty-free, worldwide licence to use, publish, and display that content in connection with our business. You warrant that any content you submit does not infringe the rights of any third party.

10.4 Trade Marks

"Curvada" and associated logos are trade marks of Curvada. You must not use our trade marks without our prior written consent.

11. User Accounts & Privacy

11.1 Creating an Account

You may browse the Site without creating an account, but you may need to create an account to place orders or access certain features. When creating an account, you agree to:

• provide accurate, current, and complete information;

• maintain and promptly update your account information;

• keep your password confidential; and

• notify us immediately if you suspect any unauthorised use of your account.

You are responsible for all activity that occurs under your account.

11.2 Account Suspension or Termination

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these Terms or engaged in fraudulent, harmful, or unlawful activity.

11.3 Privacy

We are committed to protecting your personal information. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We will not sell your personal information to third parties.

A copy of our Privacy Policy is available at www.curvada.com.au/pages/privacy-policy.

12. Prohibited Uses

You agree not to use the Site in any way that:

• violates any applicable Australian or international law or regulation;

• is fraudulent, deceptive, misleading, or harmful;

• infringes the intellectual property rights of Curvada or any third party;

• transmits unsolicited commercial communications (spam);

• introduces viruses, trojans, worms, or other harmful or disruptive code;

• attempts to gain unauthorised access to any part of the Site or our servers;

• interferes with or disrupts the operation of the Site;

• harvests or collects personal information about other users without their consent; or

• impersonates any person or entity.

We reserve the right to restrict or terminate your access to the Site if you engage in any prohibited use.

13. Limitation of Liability

13.1 Subject to Australian Consumer Law

To the extent permitted by law (including the Australian Consumer Law), Curvada's liability to you in connection with your use of the Site or the purchase of our products is limited as set out in this clause.

Nothing in this clause excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

13.2 Limitation

Subject to clause 13.1 and to the fullest extent permitted by applicable law:

• Curvada is not liable to you for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the Site or any products purchased, even if we have been advised of the possibility of such loss; and

• our total aggregate liability to you is limited to the amount paid by you for the relevant order giving rise to the claim.

13.3 Site Availability

We do not warrant that the Site will be available at all times, uninterrupted, or free from errors. We may suspend or restrict access to the Site for maintenance, updates, or other reasons without notice.

13.4 Third-Party Links

The Site may contain links to third-party websites. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party websites. Accessing third-party websites is at your own risk.

14. Dispute Resolution

14.1 Contact Us First

If you have a complaint or dispute about a product or your experience with Curvada, we encourage you to contact us first so we can try to resolve the matter quickly and informally.

Please email us with the subject line "Dispute" and include:

• your name and contact details;

• your order number (if applicable);

• a description of the dispute; and

• the outcome you are seeking.

We will acknowledge your complaint within 2 business days and endeavour to resolve it within 10 business days.

14.2 External Dispute Resolution

If we are unable to resolve your complaint internally, you may refer the matter to:

• NSW Fair Trading — for consumer complaints in New South Wales;

• The Australian Competition and Consumer Commission (ACCC) — for matters involving the Australian Consumer Law;

• Your state or territory consumer protection agency — if located outside New South Wales; or

• A court of competent jurisdiction in Australia.

14.3 Jurisdiction

Any dispute that proceeds to formal legal proceedings shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia, subject to any right you may have to bring proceedings in your own state or territory under the Australian Consumer Law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal obligations. When we make material changes, we will:

• update the "Effective Date" at the top of this document; and

• where practicable, notify registered account holders by email or by a notice on the Site.

Your continued use of the Site after the updated Terms have been posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. If you do not agree to any updated Terms, you should stop using the Site.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of laws provisions.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and, where applicable, the Federal Court of Australia or the Federal Circuit and Family Court of Australia.

For consumer matters, nothing in this clause affects your rights under the Australian Consumer Law, including your right to bring a complaint in the jurisdiction where you reside.

17. Contact Us

If you have any questions, concerns, or feedback about these Terms or your experience with Curvada, please contact us:

Curvada

Email: hello@curvada.com.au