Refund policy

Australian Consumer Law Guarantees

Nothing in these Terms limits, excludes, or modifies any guarantee, right, or remedy that you have under the Australian Consumer Law that cannot be lawfully limited, excluded, or modified.

Change of Mind Returns

Change of mind. If you change your mind, you can return eligible items within 30 days of the delivery date. Items must be unworn, unwashed and unaltered, free from makeup, fake tan, perfume or other marks, with all original tags and any hygiene seal still attached, and in their original packaging. For hygiene reasons we cannot accept returns of items that have been worn. For a change-of-mind return you can choose store credit or a free size exchange. We do not offer cash refunds for change of mind or incorrect sizing. Store credit reflects the amount paid and does not expire. You pay the return postage for change-of-mind returns. If you choose a size exchange, we cover the cost of sending the replacement. We send the replacement once we receive your return. If your size is out of stock, we will issue store credit instead. To start a return or exchange, email hello@curvada.com.au with your order number.

Items purchased on sale are final and are not eligible for change-of-mind return or exchange unless the item is faulty or defective.

Hygiene Restrictions on Shapewear & Bodywear

Because Curvada's products are shapewear and bodywear worn close to the body, items must meet the hygiene and condition requirements set out in “Change of Mind Returns” to be eligible for a change-of-mind return. Hygiene restrictions do not override your rights under the Australian Consumer Law for faulty goods (see “Faulty, damaged or incorrect items”).

Our signature seamless garments are made using a four-way stretch stitch construction.

Faulty, damaged or incorrect items

Faulty, damaged or incorrect items. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you think your item is faulty, damaged or not as described, email hello@curvada.com.au with your order number and a photo. The 30-day change-of-mind period does not apply to faulty items. We will pay the reasonable cost of returning a faulty item. We process approved refunds within 5 business days of receiving the returned item. Your bank or payment provider may take a further 5-10 business days to show the refund.

Return Process

To initiate a return, please email hello@curvada.com.au with your order number and reason for return, and we will send you full instructions:

1.     Email hello@curvada.com.au with your order number, reason for return, and (where relevant) photographs.

2.     Wait for our team to confirm your return is eligible and provide return instructions.

3.     Return the item in accordance with the instructions provided, using a trackable delivery service.

Do not return items without first receiving instructions from us, as we may be unable to process unapproved returns.

Return Postage

Where a return is required due to a fault, defect, or error on our part, Curvada will cover reasonable return postage costs, including providing a free return shipping label. For change-of-mind returns, return postage costs are the customer's responsibility.

Refund Processing

Once your return arrives at our warehouse, please allow 1–3 business days for it to be processed for store credit (a few extra business days may be needed during EOFY, Black Friday, and other sale periods). Store credit will then be issued within a further 3–4 business days, and you will receive an email confirming your return details.