Refund policy

Australian Consumer Law Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits, excludes, or modifies any guarantee, right, or remedy that you have under the Australian Consumer Law that cannot be lawfully limited, excluded, or modified.

Change of Mind Returns

We want you to love your Curvada purchase. If you change your mind, you may return eligible items within 14 days of the date of delivery for store credit only — we do not offer refunds for change of mind or incorrect sizing.

Your store credit will reflect the amount actually paid for the item (after any discount code applied at checkout) and will never expire. To be eligible, items must be returned in 100% original condition — unworn, unwashed, unperfumed, and free from makeup, fake tan, or other marks — with all original tags and bags attached. Items purchased on sale are final and are not eligible for change-of-mind return or exchange unless the item is faulty or defective. Customers are responsible for return postage costs; we recommend using a trackable delivery service, as Curvada is not liable for return parcels that are lost or damaged in transit. Items that do not meet these conditions will not be accepted and will be sent back to you.

Hygiene Restrictions on Shapewear & Bodywear

Because Curvada's products are shapewear and bodywear worn close to the body, items must meet the hygiene and condition requirements set out in clause 8.2 to be eligible for a change-of-mind return. Hygiene restrictions do not override your rights under the Australian Consumer Law for faulty goods (see clause 8.4).

Our signature seamless garments are made using a four-way stretch stitch construction. Over-stretching the fabric when putting an item on can cause it to appear sheer or to rip at the seams — this is a characteristic of the fabric, not a manufacturing fault, and is not eligible for a refund, replacement, or store credit once the item has been worn.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, not of acceptable quality, not fit for purpose, not matching the description, or the wrong item, please email hello@curvada.com.au with your order number, 2–3 clear photos showing the issue, and a description of the problem. If the fault is confirmed from the photos provided, we will supply a free return shipping label and offer your choice of a refund, store credit, or replacement, in accordance with the Australian Consumer Law. If the fault cannot be confirmed from photos alone, you may be asked to return the item for physical inspection; if the fault is confirmed upon review, all associated shipping costs will be covered by Curvada. We are unable to accept returns for items damaged due to washing, improper care, or general wear and tear.

For significant failures, you may choose the remedy. For minor failures, we reserve the right to choose between repair, replacement, or refund. Hygiene restrictions under clause 8.3 do not apply to returns made under this clause.

Return Process

To initiate a return, please email hello@curvada.com.au within 14 days of receiving your item with your order number and reason for return, and we will send you full instructions:

1.     Email hello@curvada.com.au with your order number, reason for return, and (where relevant) photographs.

2.     Wait for our team to confirm your return is eligible and provide return instructions.

3.     Return the item in accordance with the instructions provided, using a trackable delivery service.

Do not return items without first receiving instructions from us, as we may be unable to process unapproved returns.

Return Postage

Where a return is required due to a fault, defect, or error on our part, Curvada will cover reasonable return postage costs, including providing a free return shipping label. For change-of-mind returns, return postage costs are the customer's responsibility.

Refund Processing

Once your return arrives at our warehouse, please allow 1–3 business days for it to be processed (a few extra business days may be needed during EOFY, Black Friday, and other sale periods). Store credit will then be issued within a further 3–4 business days, and you will receive an email confirming your return details. As set out in clause 8.2, change-of-mind returns are eligible for store credit only; refunds to your original payment method are only available for faulty or incorrect items as set out in clause 8.4.