Shipping policy

Delivery Area

Curvada currently ships to addresses within Australia only. We do not currently offer international shipping.

Dispatch Timeframes

We aim to dispatch orders within 2-3 business days of receiving your Order Confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Destination	Estimated Delivery Time
Metro areas (NSW, VIC, QLD, WA, SA)	3–7 business days
Regional areas	5–10 business days
Remote areas	7–14 business days

These are estimates only. Actual delivery times may vary depending on the carrier, your location, and external factors beyond our control.

Delivery Delays

Curvada does our best to deliver within the estimated timeframes, but we cannot guarantee delivery dates. Delays may occur due to:

•       high order volumes (including sale periods and holidays);

•       delays or disruptions within the carrier's network;

•       severe weather events or natural disasters;

•       industrial action; or

•       other circumstances beyond our reasonable control.

If your delivery is significantly delayed, please contact us and we will liaise with the carrier on your behalf.

Delivery Address

It is your responsibility to provide a complete and accurate delivery address at the time of ordering. Curvada is not liable for orders delivered to an incorrect address provided by you. If a parcel is returned to us due to an incorrect address or failed delivery, we may charge a re-delivery fee.

Risk and Title

Risk in the goods passes to you upon delivery to the address you provided. Title to the goods passes to you once we have received full payment.

Undelivered or Lost Parcels

If your parcel has not arrived within a reasonable time after the estimated delivery date, please contact us. We will investigate with the carrier and, where appropriate, offer a replacement or refund in accordance with our obligations under the Australian Consumer Law.